Privacy Policy

This policy is a part of our Terms of Use. By visiting the Site, you consent to our collection, transfer, manipulation, storage, disclosure and other uses of your information as described in this policy. This includes any information you choose to provide that is deemed sensitive under applicable law. This policy only applies to Love Yo Pup’s Site and services.

Love Yo Pup’s Terms of Use require all account owners to be at least 18 years of age (or have the permission and supervision of a responsible parent or legal guardian), therefore, this policy does not discuss use of our Site or services by minors.

By using Love Yo Pup, you authorize Love Yo Pup to use your information in the United States, Ireland and any other country where Love Yo Pup operates. Please be aware that the privacy laws and standards in certain countries, including the rights of authorities to access your personal information, may differ from those applying in the country in which you reside. We will only transfer personal data to these countries where permitted to do so by law and we will take steps to ensure that your personal information continues to enjoy appropriate protections.

You can read Love Yo Pup’s full Privacy Policy below.

Information Collected or Received

To use our platform, you will need to provide us with a valid email address and you may be able to choose a username. Depending on the services you choose, we may collect additional information, for example: information in private channels like Conversations, billing or payment information, a telephone number, and a physical address. Please note that for security and performance reasons, such content may need to be accessed by certain Love Yo Pup personnel from time to time.

You may connect to Love Yo Pup with an external application, in which case Love Yo Pup may receive information from that other service, as explained below.

We use technologies such as cookies, clear gifs, log files, and flash cookies for several purposes, including to help understand how you interact with our site and services, in order to provide a better experience. For more information about cookies, see our Cookies & Tracking Technologies page.

We use the information that we gather from you users in a number of ways. For example, if you purchase an item, we’ll share your shipping information with the seller; we could use your forum suggestions to improve our services; we use data analytics and work with certain third-party service providers for targeted online and offline marketing; and of course, we use your email address to communicate with you. We also partner with service providers and other third parties that collect, use, promote, and analyze information about Love Yo Pup members and visitors.

Love Yo Pup will not sell or disclose your personal information to third parties without your consent, except as specified in our Privacy Policy.

You may review and change your information in your account settings, and you may remove certain optional pieces of information.

You may control the receipt of certain types of communications from Love Yo Pup in your account settings. And although Love Yo Pup does not currently respond to “do not track” browser headers, you may opt out of online behavioral ads through this link: http://www.aboutads.info/choices/. You also may limit certain tracking by disabling cookies in your web browser. For more information about managing cookies, see our Cookies & Tracking Technologies page.

As an Love Yo Pup member you are required to provide a valid email address at registration and you may be able to choose a username or alias that represents your identity on Love Yo Pup.

Depending on which services you choose to use, Love Yo Pup may require additional information to provide the service, such as a shop name, billing and payment information (including billing address, telephone number, credit card information), a telephone number, and/or a physical postal address. As an Love Yo Pup seller, if you choose to use our direct checkout payment service ("Direct Checkout"), Love Yo Pup may require information such as your social security number, identification ID or tax ID, date of birth, bank account information, credit card information and/or other proof of identification in order to verify your identity and provide this service to you and to comply with applicable law. We may store credit card information and use it for both billing and payment purposes. Love Yo Pup may contact individual shop owners to confidentially request more information about their shops or items listed on the Site, or to ensure compliance with our rules and applicable law. Certain products or services on Love Yo Pup may require you to complete an application; information you submit through the application processes will not be displayed publicly and will only be used internally by Love Yo Pup, unless otherwise specified.

You may optionally choose to provide and publicly display your full name and other personal information (such as birthday, gender, location) in connection with your account and activity. If you do not want this additional information displayed publicly, you can remove it through your Love Yo Pup Public Profile page.

Your username, Love Yo Pup ID or alias is publicly displayed and connected to your Love Yo Pup activity. Other people may see the date you joined, reviews, ratings, profile information, items listed for sale, shop pages, sold item listings, and comments in community spaces.

Love Yo Pup automatically receives and records information from your browser or your mobile device when you visit the Site such as your IP address or unique device identifier, cookies and data about which pages you visit on the Site and stores it in log files. We may combine this automatically collected information with other information we collect about you. This information helps us to prevent fraud and keep the Site secure, analyze and understand how the Site work for members and visitors, and provide a more personalized experience for members and visitors. For more information about online tracking tools (including flash cookies) and how we use them, see our Cookies & Tracking Technologies page or “Information Uses, Sharing & Disclosure” section below.

Some members or visitors may connect to Love Yo Pup or register an Love Yo Pup account using an external third-party application, such as Facebook, or an app developed using the Love Yo Pup application programming interface (API). Love Yo Pup may receive data from those connected third-party applications. Connecting your Love Yo Pup account to third-party applications or services is optional, and when you connect your account to an external app, you will be granting Love Yo Pup permission to receive information from the third-party applications. You can also choose to share some of your activity on Love Yo Pup on certain social media networks which are connected to your Love Yo Pup account. You can modify your settings and revoke your permission under your Love Yo Pup account settings.

Love Yo Pup may receive or obtain information (for example: an email address or IP address) about a person who is not yet a registered Love Yo Pup member (a “non-member”) in connection with certain Love Yo Pup features, such as when a non-member subscribes to an Love Yo Pup newsletter, a member invites a non-member to visit the Site, a member uploads non-member information using the contact uploader feature, a non-member engages in a transaction, or a member sends a gift card code to a non-member. Non-member information is used only for the purposes disclosed when it was submitted to Love Yo Pup. A non-member can contact Love Yo Pup Support if they do not want Love Yo Pup to retain their information.

Love Yo Pup also collects certain information from both members and non-members who visit websites hosted by the Site. This information may include your IP address or unique device identifier, and cookies and data from the pages you visit. To learn more about websites hosted by the Site through our Pattern by Love Yo Pup tool, see our Pattern Policy. For more information on our use of cookies and collection of tracking information, see our Cookies & Tracking Technologies page or “Information Uses, Sharing & Disclosure” section below.

Choice & Control

We know that members of our community value having control over their own information, and therefore Love Yo Pup gives you the choice of providing, editing or removing certain information, as well as choice over how we contact you.

You may change or correct your Love Yo Pup account information (except your username) on the Site. You may also remove certain optional information on the Site that you no longer wish to be publicly visible on the Site, such as your full name.

For various reasons, Love Yo Pup may send you messages about our services or your activity. Some of these messages are required, service-related messages for members (such as transactional messages or legal notices). Other messages are not required, (such as newsletters), and you can control which optional messages you choose to receive by changing your settings in your account. Learn more in the “Messages from Love Yo Pup” section of this policy.

If you have chosen to connect your account to an external, third-party application, such as Facebook, or an app developed using the Love Yo Pup API, you can change your settings and remove permission for the app by changing your account settings.

If you no longer wish to use Love Yo Pup’s services or receive service-related messages, then you may close your account. Click here to learn how to close your account.

You may connect directly with your email service provider, your mobile device’s address book, or a social network account to import your contacts to Love Yo Pup. We do not retain the login information for your email service, mobile device, or social network site. You may be able to search for people you know by email address or phone number on the Site or by connecting to your mobile device’s contact list through the Apps. Finding your friends on Love Yo Pup helps you connect with them on our platform. For example, you can follow another member’s public activity, such as public Favorites. When you begin following another member’s activity, they will receive an email notification (unless a member has opted-out of receiving this type of email).

If you do not want your contacts to be able to find you on Love Yo Pup through your email address, phone number, or social networking connections, then you may opt out through your account settings on the Site. If you do not wish to be located on Love Yo Pup via your full name, you may remove your name from your public account information on the Site. It is not possible to opt out of being found via your username.

On occasion, Love Yo Pup will contact you. Primarily, these messages are delivered by email or by push notifications, and every account is required to keep a valid email address on file to receive messages. Love Yo Pup may contact you by telephone to provide member support or for transaction related purposes if you give us permission to call you. Additionally, Love Yo Pup may send you an SMS message or physical mail in order to provide you with customer support or to provide you with information about products and features you may find of interest. You may update your contact preferences in your account settings.

Some messages from Love Yo Pup are service-related and required for members. Examples of service-related messages include an email address confirmation/welcome email when you register your account, notification of an order, and correspondence with Love Yo Pup’s support team. You may not opt out of receiving service-related messages from Love Yo Pup, unless you close your account.

Love Yo Pup may also send you messages related to certain features or your activity on the Site or Apps. Love Yo Pup may send you news or updates about changes to our Site, Apps, or services. From time to time, we may develop new types of messages and share them with you to inform you about our services. Primarily, members will receive these messages via email or push notifications through the Apps, but you may choose to opt out of receiving different types of messages through the settings on your Love Yo Pup account or mobile device.

Love Yo Pup offers optional email newsletters. When you register for an account, or choose to subscribe to a newsletter, you will receive newsletters from us. Newsletters are available to both members and non-members. Members may subscribe or unsubscribe from optional newsletters under account settings or by following the instructions contained in the newsletter emails. Non-members may subscribe by providing an email address, which will only be used by Love Yo Pup for these newsletters. Non-members may unsubscribe from newsletters by following the instructions contained in the newsletter emails.

A contact-importer feature is available to help you locate and connect with your friends and contacts who may be members of Love Yo Pup (see Findability). If someone in your contact list is not already a member, you may invite them to join Love Yo Pup and an email will be sent to them on your behalf. Recipients of email invitations may opt out of receiving future invitations by following instructions in the email invitation message. You may only send an invitation to someone who has given you consent to receive one.

Love Yo Pup is both a marketplace and a community. We offer several features that allow members to connect and communicate in public or semi-public spaces, such as Forums and Teams. Please use common sense and good judgment when posting in these community spaces or sharing your personal information with others on Love Yo Pup. Be aware that any personal information you submit there can be read, collected, or used by others, or could be used to send you unsolicited messages. Love Yo Pup generally does not remove content from community spaces, and your posts may remain public after your account is closed. You are responsible for the personal information you choose to post in community spaces on Love Yo Pup.

Another Love Yo Pup member may follow your public activity on Love Yo Pup to receive updates, such as when you add an item to your public Favorites. You may choose to make certain activities private through your account settings on the Site. After a member has begun following your activity, you have the option to block that member through the Site if you do not wish to share your updates with that specific person.

We respect your privacy. Love Yo Pup will not disclose your name, email address or other personal information to third parties without your consent, except as specified in this policy. We generally use the information to provide and improve our services and products, for billing and payments, for identification and authentication, for targeted online and offline marketing, to contact members or interested parties, and for general research and aggregate reporting.

Love Yo Pup limits access to your personal information by Love Yo Pup personnel to those whom we believe reasonably need that information to provide products or services to you or in order to do their jobs.

Love Yo Pup may release your personal information to a third party in the following circumstances: to protect, establish, or exercise our legal rights or defend against legal claims; to comply with a subpoena, court order, legal process, or other legal requirement; or when we believe in good faith that such disclosure is necessary to comply with the law, prevent imminent physical harm or financial loss, or investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to our property, or violations of Love Yo Pup's Terms of Use.

Please review our Requests for Information Policy to learn more about how Love Yo Pup responds to requests for records or information about members of Love Yo Pup’s community. We also may disclose personal information to parties in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity in accordance with our Intellectual Property Policy. In such events, Love Yo Pup may disclose a name, address, country, phone number, email address and company name.

Love Yo Pup is affiliated with a variety of businesses and works closely with them. These businesses may offer promotions (including email promotions) or sell items or services to you through Love Yo Pup’s services. Love Yo Pup may also provide services or sell products jointly with affiliated businesses. When an affiliated business is associated with your transaction, we may share information related to the transaction with that affiliated business to facilitate your transaction.

Love Yo Pup may share demographic information with business partners, but it will always be aggregated and anonymized, so personally-identifiable information is not revealed.

Love Yo Pup may engage third party companies and individuals (such as payment processors, research companies, analytics and security providers) to help provide our services. These third parties have limited access to your information only to perform these tasks on our behalf and are obligated to Love Yo Pup not to disclose or use your information for other purposes.

In some cases, Love Yo Pup may choose to buy or sell assets. In these types of transactions (such as a sale, merger, liquidation, receivership or transfer of all or substantially all of Love Yo Pup’s assets), member information is typically one of the business assets that is transferred. If Love Yo Pup intends to transfer information about you, Love Yo Pup will notify you by email or by putting a prominent notice on the Site and the App, and you will be afforded an opportunity to opt out before information about you becomes subject to a different privacy policy.

Third-party plug-ins also may collect information about your use of the Site. For example, when you load a page on Love Yo Pup that has a social plug-in from a third-party site or service, such as a “Like” or “Send” button, you are also loading content from that third-party site. That site may request cookies directly from your browser. These interactions are subject to the privacy policy of the third-party site. In addition, certain cookies and other tracking mechanisms on our site are used by third parties for targeted online marketing and other purposes. These technologies allow a partner to recognize your computer or mobile device each time you visit Love Yo Pup, but do not allow access to personal information from Love Yo Pup. Love Yo Pup does not have access or control over these third-party technologies, and they are not covered by our Privacy Policy. For more information, see our Cookies & Tracking Technologies page. If you prefer to prevent third parties from setting and accessing cookies on your computer, you may set your browser to block cookies. You may also opt out of the use of cookies by Google Analytics here. Additionally, you may remove yourself from the interest-based advertising of companies participating in the Digital Advertising Alliance program by opting out here (or if located in the European Union click here). Although our website currently does not respond to “do not track” browser headers, you can limit tracking by taking these steps.

We can only speak for ourselves; this policy does not apply to the practices of third parties that Love Yo Pup does not own or control, or individuals that Love Yo Pup does not employ or manage. If you provide your information to others, different practices may apply to the use or disclosure of the information you provide to them. Love Yo Pup does not control the privacy policies of third parties, including other Love Yo Pup members. Love Yo Pup is not responsible for the privacy or security practices of Love Yo Pup members or other websites on the Internet, even those linked to or from the Love Yo Pup Site or Apps. We encourage you to ask questions before you disclose your personal information to others.

The security of your personal information is important to us. Your Love Yo Pup account information is protected by a password. It is important that you protect against unauthorized access to your account and information by choosing your password carefully, and keeping your password and computer secure, such as by signing out after using our services.

Love Yo Pup encrypts sensitive information (such as credit card numbers) using secure socket layer technology (SSL). Love Yo Pup follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once Love Yo Pup receives it. Unfortunately, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security. Love Yo Pup offers optional advanced security settings for members, such as two-factor authentication for signing in, full-site SSL, and login history; you can enable these options under your account settings.

Love Yo Pup will retain your information only for as long as is necessary for the purposes set out in this policy, for as long as your account is active, or as needed to provide you services. If you no longer want Love Yo Pup to use your information to provide you services, you may close your account. Love Yo Pup will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Please note that closing your account may not free up your email address, username, or shop name for reuse on a new account.

You may inform us of any changes or requests regarding your personal data, and in accordance with our obligations under applicable data protection law, we may update or delete your personal data accordingly. We'll respond to your request within a reasonable timeframe.

If you are an Love Yo Pup member, you can access, correct, change, and delete certain personal information associated with your account by visiting your Love Yo Pup account settings. If you need further assistance, you can contact Love Yo Pup through one of the channels listed below under “Contact Love Yo Pup.”

We may update this policy from time to time. If we believe that the changes are material, we’ll definitely let you know by doing one (or more) of the following: (1) posting the changes on the Site, (2) sending you an email or message about the changes. That way you can decide whether you want to continue using the Site. Changes will be effective upon the posting of the changes. You are responsible for reviewing and becoming familiar with any changes. Your use of the Site following the changes constitutes your acceptance of the updated policy.

If you have questions or suggestions about personal information you can contact Love Yo Pup by sending an email to loveyopup1 at gmail dot com. 

Last updated on Feb 11, 2017